How do I place an order?

1. Click a category name from the index at left, or choose a brand, or use search to find an item.
2. When you see an item you want to buy, click on the [Add to Cart] button. This places the toy in an electronic shopping cart.
3. After you've finished shopping, click on [Checkout] while viewing your cart.
4. In Checkout, we will ask you for your name, billing address, credit card number and shipping address.
5. Next, you're shown the total amount of your order, including sales tax (PA residents only) and shipping charges. If the information is correct, click [Submit Order] to have your credit information authorized. If any of the information is incorrect, you can go back and adjust information on previous pages. You can also cancel the order at this point.
6. A page appears that confirms your order and gives you an order number that you can use if you need to contact us.

Order Confirmations
euroToyShop order confirmations are sent to you automatically via e-mail. You should receive your confirmation within a few hours of placing your order.

Payment Options
euroToyShop only accepts orders that are processed online using a credit card. We currently accept VISA, MasterCard, American Express, Discover, JCB and Diners Club. Please be assured that all customer information is kept private by euroToyShop and euroSource LLC.

Is my credit card safe?
Yes! In fact, statistically it is safer to use your credit card over the Internet than in a restaurant or department store. euroToyShop's web servers use Secure Sockets Layer (SSL), an encryption technology that disguises data sent from your computer to ours. Your private data cannot be read during transmission.

When is my credit card charged for an order?
Credit cards are not charged until your items are shipped from our warehouse.

Will I be charged sales tax?
State laws require us to collect sales tax from residents shipping merchandise to states where we have offices. The euroSource LLC main office and warehouse operations are in Lancaster, Pennsylvania; we are, therefore, required to collect sales taxes on orders shipped to locations in the state of Pennsylvania.

General merchandise return policy
Your satisfaction is guaranteed for all purchases. You may return any item for any reason within 30 days of receipt for a full refund of the purchase price, excluding shipping charges. The item must be in the original carton and in new condition. Please call or email your request for a return authorization before returning your package.

Changes or cancellations
euroToyShop tries to ship all orders within 1-2 business days of receipt. If you would like to make a change or cancel your order, please contact us as soon as possible after placing your order. We will do everything we can to meet your request.

Product Availability
euroToyShop carries inventory for many products we sell. If you see "This product available for immediate shipment" on the product page, we have it available in our warehouse. When we accept your order for out of stock products, we will notify you via e-mail that it is backordered and try to fulfill the order as soon as possible. You will be given the option to cancel the order.

If you have a problem or comment please contact Customer Service via phone, fax or email.